Shipping and Return Policy

Shipping and Return Policy

Thank you for being our valued customer. If you are not entirely satisfied with your purchase, we are here to help. Our top priority is providing the highest level of service.

For specific shipment status information or questions about returns, please contact us at 201.716.0693 between 9:00 am – 5:00 pm EST (Mon. – Fri.) or email support@denta-cool.com.

Your order typically ships out within two business days.

Shipping Methods Available

We have various shipping methods available including:

– UPS Ground

– UPS 2nd Day Air

– UPS Next Day Air

– FedEx Ground

– FedEx 2 Day

– FedEx Standard Overnight

Note: All rates are provided by the carriers and depend on the destination of the shipment.

All orders placed after 4:00 p.m. EST will be processed the next business day.  All orders placed over the weekend will be processed on Monday, placed on a Holiday will be processed on the following business day.

SHIPPING POLICY

We ship all packages via FedEx and UPS from our New Jersey warehouse facility.

Upon delivery, if you refuse a package or fail to pick up a package, you will not be reimbursed for the shipping charges that were paid at the time the order was placed and additional fees to cover return shipping will be deducted.

We do not ship to PO Boxes, APO and FPO.

To restock Denta-Cool inventory at your dental office in time and to help avoid delays, it is strongly recommended that you place your order at least two weeks in advance. This will help avoid paying extra fees for expedited shipping, or delays in delivery, especially during inclement weather or holidays.

Please allow additional time for delivery from December 20th through January 5th due to the high volume of mail orders during this period and closures of shipping departments and carriers due to the holidays.

Denta-Cool will not be responsible for any shipping delays due to adverse weather conditions. Weather, natural disasters and other uncontrollable events can interrupt shipping/transportation flow –anytime, anywhere and with little warning. Inclement weather causes hazardous conditions in many regions of the U.S., this may cause some service delays and disruptions due to closures and canceled mail pickups. Note that potential service disruptions may not affect Ground, International, Freight Deliveries, etc. all in the same way.

If you wish to ship your order internationally, please call for shipping details: 201.716.0693 or email support@denta-cool.com.

Customs & Additional Shipping Carrier Fees

For international orders, you as a buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing goods. We can’t give you an estimate of these costs. Denta-Cool will not be responsible for time delays due to these actions nor for reimbursement of any Customs fees or additional shipping carrier fees that may be charged to deliver the package to your country’s destination.

In case of return or cancellation, Denta-Cool will not be responsible for refund discrepancies due to the exchange rate between US Dollars and foreign currency. We refund the amount in dollars that is due, and any conversion differences will not be refunded.

If a package is held at the Customs of a foreign country, you as a customer will be responsible to contact the Customs of your own country. While we cannot contact Customs of a foreign country, we will assist you to the best of our abilities by providing any documentation that is necessary for the release of your package from Customs in your Country.

ORDER CANCELLATION POLICY

If you wish to cancel an order placed on the same day, please call us 201.716.0693 between 9:00 a.m. – 5:00 p.m. EST or email support@denta-cool.com. For orders placed during the weekend, please contact us the following Monday.

We will cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the shipping department.

RETURN POLICY

Please note that by submitting an order, you agree that you have read and accepted all terms of our Return and Shipping Policies.

If you are unhappy with your item, please, let us know.

You may return your purchase within 30 days of your original order. Items being returned must be in their original packaging and in the same condition as you received them. To complete your refund, we require a receipt or proof of purchase.

You will be responsible for paying your own shipping costs for returning the product, unless the item is defective. Shipping costs are nonrefundable.

If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. However, you can contact us, and we will assist you to the best of our abilities.

How Do I Return or Get a Refund for an Item?

If you wish to return an item, please contact support@denta-cool.com. Upon your request and within 30 days of the invoice date, Customer Care will review and authorize your return. Unauthorized returns will not be accepted for credit. Shipping is nonrefundable.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please allow 2-3 billing cycles for your credit to be posted into your statement.

When you are mailing a return, we strongly suggest you request a tracking or delivery confirmation number from your carrier. Having a tracking number will help expedite your return, and act as your proof that the return has been sent. If your package is delayed, this will assist our warehouses in tracking your return.

Items Returned After Return Period

Returns sent back not in accordance with the return policy will be evaluated on a case by case basis.

DEFECTIVE GOODS POLICY

A Defective item is defined as an item incorrectly manufactured or having defective material and/or components. Claims regarding a defective item should be communicated as soon as possible and within 30 days of the order.

Defective items will be replaced at no charge and shipping is free.

DAMAGED GOODS POLICY

Damaged Goods are defined as any product that is purchased which is not defective but has been mishandled, improperly stored or misused in any way by the customer. They will not be replaced or exchanged.

MANUFACTURING DEFECT POLICY

If you are not satisfied with the quality, craftsmanship or design functions of the product due to a manufacturing defect, product will be replaced. Claims regarding an item with manufacturing defect should be communicated to Denta-Cool within 30 days of the order date by calling 201.716.0693 or sending an email to support@denta-cool.com.

LOST GOODS POLICY

Our responsibility for goods shipped via carrier (UPS and/or FedEx) ceases when we deliver the goods to the carrier. We cannot be responsible for merchandise lost or damaged in transit. The risk of loss and responsibility for such items are assumed by the customer upon delivery of the goods to the carrier.  We will assist you by filing your claim of loss with the carrier. However, your refund will not be issued until the carrier resolved the issue of loss or damage.